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Call Center Operation in Covid-19 Introduction A call center is a department or a office in which incoming or outgoing calls from customers(either new or existing) are handled by the team of agents. Main functions of call centers are as follows:- Handling the problems of customers Offering customer support Provide product and service information to customers Upsell products and services Document all call information according to standard operating procedures There are much more functions that are performed at call center. We are not going into details. In addition to servicing customers’ needs, phone calls handled by call centers are valuable touchpoints with customers. With some products or services, phone calls are the only interaction that brands have with their customers .  Now let us see the impact of Covid-19 on call centers.  Virtual Call Centers A virtual call center enables you to connect call directly to your agent's mobile phone. Instead of typical traditional call...

Importance of AI in COVID-19 Introduction COVID-19 has brought the great changes in our lives, from ruining the economy to making the country so much digitally forward in such a less amount of time.  India’s internet consumption rose by 13% since the nationwide lockdown was put in place to check the spread of Covid-19, according to telecom ministry data that showed Indians consumed 308 petabytes (PB) or 308,000 terabytes (TB) of data daily on an average for the week beginning March 22  . Online classes to work from home all things require you to have an internet connection. That means we require online applications to help in these process.Now you might be wondering that what is the role of AI in this process.Let us first talk about what is AI. What is AI ? AI stands for artificial Intelligence. Now as the word itself suggest, the task which require human brain to be done but can be done by machines by applying some algorithms. AI systems will typically demonstrate at least so...